On this page you’ll find all of our Covid-19 information and policies. If you can’t find what you’re looking for, please contact us.
This is a dynamic page that is regularly updated to align with the latest Government information. For a full list of guidelines and government advice, please visit the Covid-19 website.
At Level 1
To meet Government requirements for contact tracing, we are currently taking a contact register of everyone that enters the premises. We also have a QR code available to scan for the Government Covid-19 Tracer. These can be found at the main building entrances.
Physical distancing is still recommended between strangers, so please keep 2m apart from people you are not familiar with. However you are now able to have friends and family in the hotel.
Hygiene and safety
At The Ocean View Retreat, ensuring the safety and wellbeing of our guests, staff and wider community is our first priority. We are following official advice from the Government and monitoring updates closely.
As New Zealand Responds to the COVID-19 pandemic, we are committed to providing a safe and clean hotel experience that puts people first.
Hygiene and safety measures:
Limited contact – check-in and check-out.
Limited contact housekeeping services.
Frequent sanitisation of hotel common areas, such as lobby and elevators.
Frequent sanitisation of high-touch surfaces, such as reception desks and counters.
Hand sanitizer available at reception.
Guests take away the pen they use at check-in, to minimize potential surface transfer.
Thorough sanitisation of rooms before guest arrival and after guest departure.
Regular staff briefings and training on hygiene, safety and emergency procedures. These are thorough and regularly updated with best-practice advice.
Ministry of Health COVID-19 information cards are available upon arrival. These include the Healthline 0800 number, a list of symptoms and instructions for anyone with symptoms.
Self-isolation and quarantine policy
Please note that The Ocean View Retreat is not accepting any guests that are self-isolating or quarantining.
The conditions of entry to the hotel are as follows:
That you are not in self-isolation or quarantine, or awaiting Covid-19 test results.
That you have not been in close contact with a confirmed Covid-19 case, or someone in self-isolation or awaiting Covid-19 test results.
That you do not have any cold or flu-like symptoms, such as fever, coughing or sneezing, difficulty breathing, sore throat and fatigue.
In light of the Covid-19 pandemic and its implications on travel, we have revised our cancellation policy as below to accommodate any cancellations or changes to travel plans.
Refundable bookings are eligible for free cancellation up to 24 hours prior to check-in. Within 24 hours of check-in (2pm), standard cancellation policy applies (charged per nightly).
Group booking cancellation policy differs, please contact us.
Non-refundable room rates can be redeemed for hotel credit to be used within one year of check-in date.
